No. Parcel Monitoring helps internal Operations and Customer Service teams identify and manage shipping issues. Customer communication, refunds, replacements, cancellations, and returns remain under the merchant’s control.
No Scan means a shipment has been marked shipped but has not received an accepted first carrier scan after its expected pickup window. It may indicate a missed pickup, warehouse handoff problem, or missing carrier scan.
Order tracking shows the overall fulfillment status of an order. Parcel monitoring follows each outbound tracking number after shipment and helps teams identify missing scans, carrier exceptions, stale shipments, and ship-date compliance issues.