By continuously monitoring shipment status and proactively responding to delivery exceptions before customers experience delays, suppliers can significantly reduce WISMO inquiries and improve customer satisfaction.
Carrier tracking pages provide visibility into individual shipments, but they don’t help operations teams quickly identify which shipments require attention across hundreds or thousands of active deliveries.
Common shipment exceptions include missing carrier scans, stalled shipments, delivery delays, failed delivery attempts, returned packages, damaged shipments, and carrier-reported exceptions.
Parcel Monitoring is a shipment visibility capability that continuously monitors shipments across carriers, helping operations teams identify exceptions, assign investigations, and manage delivery issues from a centralized workspace.
Shipment exception management is the process of identifying, prioritizing, investigating, and resolving shipments experiencing delays, carrier exceptions, failed deliveries, or other transportation issues.