FAQs

Synctify is a cloud-based ERP system built for e-commerce. Our ERP includes a powerful Order Management System (OMS) and Inventory Management System (IMS) to help e-commerce sellers and suppliers centralize operations across multiple sales channels.

Synctify provides automation for e-commerce businesses. Our services include:

• Order Management (OMS): Unified order processing, shipping updates, cancellations, and invoicing.
• Inventory Management (IMS): Real-time stock visibility, warehouse-level sync, and bulk updates.
• API & EDI Integrations: Direct connections with leading retailers and marketplaces like Amazon, Walmart, Wayfair, The Home Depot, Sam’s Club, and more.
• Analytics & Compliance Tools: Insights for sales, fulfillment, and platform rule compliance.

With Synctify, sellers reduce manual work, minimize errors, and stay compliant with retailer requirements. Synctify centralizes orders and inventory across multiple platforms, automates data exchange, and provides analytics — giving businesses the efficiency and scalability they need to grow.

Synctify is designed for multi-channel e-commerce sellers and suppliers, including manufacturers, brands, distributors, and dropship vendors. Whether you sell furniture, home goods, electronics, or consumer products, Synctify ERP ensures smooth integration and growth across different platforms.

By combining OMS and IMS in one ERP system, Synctify eliminates siloed operations. Sellers can process orders faster, keep inventory accurate across all channels, and maintain compliance with retailer standards. This leads to higher fulfillment performance, fewer chargebacks, and stronger marketplace rankings.

Synctify uses a flexible, volume-based pricing model. Our tiered plans are designed to scale with your business—whether you’re processing a few hundred or tens of thousands of orders each month.

• View our detailed pricing plans here: www.synctify.net/pricing
• For custom pricing or large-scale needs, contact us at support@synctify.net.

No. Synctify operates on a subscription-based SaaS model, so you pay as you go with no fixed-term commitment. You can upgrade, downgrade, or cancel your plan at any time—with just a 30-day notice required for cancellation.

Yes. We understand that every business is different. Synctify offers custom features and integration development based on your unique operational needs. Whether it’s a custom API connection, workflow automation, or EDI mapping, we’ve got you covered.
Reach out to us at support@synctify.net to explore custom solutions.

Synctify is trusted by a wide range of eCommerce suppliers and B2B vendors, particularly in categories like furniture, home goods, electronics, apparel, and general merchandise. Whether you’re selling on Amazon, Wayfair, Walmart, or managing wholesale orders, Synctify adapts to your workflow.

Yes. All clients receive dedicated onboarding support, including technical walkthroughs, data migration assistance, and integration setup to ensure a smooth transition.

Synctify seamlessly integrates with major U.S. e-commerce platforms and retail channels, including Amazon, Walmart, Shopify, Wayfair, Target, Overstock, The Home Depot, Lowe’s, Sam’s Club, and more. Whether you’re selling via marketplace, dropship, or retail procurement models, Synctify can support your operations.
👉 View our full list of supported integrations

Yes. Synctify supports multi-channel integration, allowing you to manage orders, inventory, shipping, and compliance from multiple platforms within a single unified dashboard.

Integration is simple. For API-based platforms (like Amazon or Walmart), just follow our self-service integration guide. For EDI-based platforms (like Sam’s Club or The Home Depot), contact our team to begin onboarding with our technical support. We handle the setup for you to ensure smooth data flow.

Yes, Synctify supports both API and EDI integration methods. This includes real-time API sync with platforms like Amazon, Walmart Marketplace and Wayfair, and full EDI document exchange (e.g., 850, 856, 810, 855, 846, 997) for retail partners such as The Home Depot, Lowe’s, and Sam’s Club.

Synctify offers real-time syncing for most platforms. Order status, inventory levels, and shipping updates are synced instantly unless limited by platform-specific APIs or EDI batching schedules. We optimize sync intervals based on platform requirements to ensure compliance and performance.

Integration limits vary by plan. Some plans include a set number of platform integrations, while others offer unlimited connections. Contact our sales team or email support@synctify.net to review what’s included in your plan and upgrade options.

Absolutely. Synctify supports integration with logistics providers, fulfillment centers, and shipping software. You can automate label generation, shipment tracking, and BOL creation—reducing manual work and speeding up fulfillment.

Synctify strictly adheres to industry standards and data protection mechanisms to ensure secure data exchange with all third-party systems. All communications are securely encrypted using HTTPS TLS 1.2 or later versions, in compliance with applicable U.S. Federal Cybersecurity and Data Privacy Laws, the European Union’s General Data Protection Regulation (GDPR), and the Data Protection Policies and Acceptable Use Policies implemented by the trading parties.

Synctify offers dedicated integration support. All users receive email support, and clients on the Business Plan and above receive 1-on-1 technical assistance, guided onboarding, and direct troubleshooting help from our team.

Most EDI integrations can be completed within 3~5 weeks depending on the retailer’s onboarding requirements and which communication protocol is used, such as Applicability Statement 2 (AS2), SSH File Transfer Protocol (SFTP). Synctify handles the configuration, data mappings, connectivity testing, and go live. — ensuring a smooth launch.

No. Synctify acts as your EDI gateway. We support AS2, SFTP, and direct API-over-EDI setups, depending on the platform’s requirements. You don’t need to manage your own EDI infrastructure or third-party VAN.

Yes. Synctify includes automated validation for EDI formats and trading partner rules. We flag errors proactively, generate compliant documents, and notify you of missing fields or mismatches—reducing the risk of chargebacks or fulfillment delays.

Yes, Synctify is built to manage orders from multiple sales channels. Whether you’re selling on Amazon, Walmart, Wayfair, Shopify, or other platforms, our multi-channel order management system lets you view, process, and fulfill orders from a unified interface—reducing manual work and operational errors.

Yes. Synctify is designed for scalability. Whether you’re processing hundreds or thousands of orders daily, our cloud-based system ensures fast, reliable performance to support high-volume order workflows with ease.

Yes. Our OMS includes powerful order reporting and performance analytics tools. You can generate and export detailed reports to track fulfillment rates, order delays, top-performing SKUs, and more—helping you make data-driven decisions and improve operational efficiency.

Synctify strictly adheres to industry standards and data protection mechanisms. All client data are securely stored and encrypted at rest using the latest version of AES-265 encryption algorithm, in compliance with applicable U.S. Federal Cybersecurity and Data Privacy Laws, the European Union’s General Data Protection Regulation (GDPR), and the Data Protection Policies and Acceptable Use Policies implemented by the trading parties.

Yes. Our smart order routing feature automatically assigns orders to the optimal fulfillment center based on factors like inventory levels, warehouse proximity, and platform-specific rules—ensuring timely, cost-effective shipping.

Yes. Synctify helps you manage order exceptions and cancellations efficiently. For selected platforms that support it—such as Amazon, Wayfair—we offer automated order cancellation workflows that notify the platform and update the status automatically. This saves time and helps prevent penalties for unprocessed or late-canceled orders. Contact us to learn which platforms currently support automated cancellations.

Yes. Synctify automates the sending of order acknowledgments (855), advance ship notices (856), and other key fulfillment documents based on the integration method:

API-integrated platforms like Wayfair, Walmart Marketplace, Amazon Seller Central, and Shopify support automatic processing of order acknowledgments and fulfillment updates through real-time API calls.

EDI-integrated platforms such as The Home Depot, Lowe’s, Menards, and Sam’s Club use structured EDI transactions (e.g., 855, 856, 810) to handle order confirmation, shipping, and invoicing. Synctify fully supports these formats to help you stay compliant with retailer requirements.

Yes. If you receive B2B or offline orders, you can easily create and manage orders manually in the Synctify dashboard, ensuring all your operations—online and offline—run through one centralized system.

Absolutely. Synctify’s OMS provides real-time order tracking across all connected platforms, allowing you to monitor every stage of fulfillment—from order placement to shipping and delivery—within one centralized dashboard.

Yes. Synctify can integrate with many ERP and WMS systems to deliver a seamless, real-time inventory management experience. Integration feasibility depends on your system’s capabilities (e.g., API, EDI)

Absolutely. Synctify enables multi-warehouse inventory management, giving you centralized control over stock across multiple warehouses, 3PLs, or in-store locations.

Synctify offers real-time inventory syncing, ensuring your stock levels stay accurate across platforms like Amazon, Walmart, Wayfair, Shopify, and more. However, some platforms may have API rate limitations that affect update frequency.

Yes. Synctify provides comprehensive inventory reporting tools, including stock-level summaries, inventory movement log history, and low-stock alerts. Reports can be exported in multiple formats for internal analysis or external sharing.

Yes. You can sync inventory per SKU by warehouse location, enabling precise control for complex fulfillment setups. This is especially useful for suppliers using multiple 3PLs, in-house storage, or regional warehouse strategies.

Yes. Inventory can be updated manually in the dashboard or through automated sync with your ERP, warehouse system, or spreadsheets—giving you flexibility in stock management workflows.

Yes. You can turn off inventory sync for specific SKUs or exclude certain platforms as needed. This is useful for testing listings, limited-stock items, or products handled via other systems.

Yes. For platforms that support it, Synctify helps manage product bundles or kits by calculating available quantities based on individual components’ stock levels—ensuring accurate availability display and fulfillment.

Yes. For platforms like Wayfair CastleGate, Synctify integrates with the platform’s inventory APIs (subject to permissions) to display stock levels directly in your dashboard.

Yes, Synctify supports parent-child product structures and allows you to manage variations such as size, color, material, and more. This is especially useful for platforms that require detailed variant listings.

Absolutely. You can perform bulk uploads and updates using Excel templates or API imports, saving time when managing large product catalogs.

The Custom SKU Alias feature allows you to assign alternative SKUs for each platform while linking them to the same master SKU in Synctify. This ensures accurate inventory syncing and order matching across marketplaces, even when SKU naming conventions differ.

Yes. With Synctify’s Custom SKU Alias, you can create and manage platform-specific SKUs without duplicating your product database. This is especially useful for sellers working with multiple dropship or retail accounts where SKU formats vary.

Synctify’s dashboard provides a real-time performance overview of your operations. You can monitor key metrics like sales revenue, order volume, fulfillment rate, best-selling products, fast-growing SKUs, and more—all in one centralized view.

All dashboard metrics are updated in real time, giving you instant visibility into business performance. Whether you’re tracking daily sales or fulfillment KPIs, you’ll always have access to the latest data.

Yes. From the Settings page, you can select or hide dashboard metrics to tailor the Overview section to your needs. This helps you focus on the KPIs that matter most to your team.

Yes. Synctify offers customizable charts and analytics as an add-on feature. You can either:

• Request help from our support team to create visualized metrics based on your business needs, or
• Use our built-in SQL editor to query, analyze, and visualize performance data independently.

Absolutely. From the Report Center, you can export sales, order, and inventory raw data in various formats. This is ideal for financial analysis, performance reviews, or importing into your BI tools.

Synctify lets you set up custom alerts for key metrics—like low fulfillment rates, delayed orders, or rapid sales spikes. These alerts can appear in your dashboard or be sent via email, helping you react quickly to critical changes.

Yes. Synctify’s Insights section supports channel-level and time-based comparisons, enabling you to evaluate performance across platforms (e.g., Amazon vs. Wayfair) or measure growth month over month.

Yes. You can assign custom dashboard views and permission levels to different team members—so operations, finance, and executives can each see relevant data without compromising privacy or workflow clarity.