Order Management
Seamlessly manage all your order processing from a single dashboard.
Are you encountering these common challenges?
Do you manage sales across multiple channels and find yourself constantly switching between platforms to access data?
Are you experiencing slow and inefficient order processing because of manual operations?
Do you struggle with a lack of real-time data, making it challenging to respond promptly to unexpected situations like out-of-stock items, backorders, or any other exceptional issues?
Discover how Synctify’s OMS for eCommerce can assist you
Cross-Channel Order Management Made Simple
Experience the power of seamless integration with Synctify’s cross-channel order management system. Our platform connects effortlessly with over 50 eCommerce and online retail channels, enabling you to manage every order in one place—without switching platforms. Automate every aspect of order processing, from entry to fulfillment, and gain the efficiency that empowers your business to scale.
Advanced Order Monitoring with OMS eCommerce Capabilities
With Synctify, every order is verified through our OMS eCommerce framework before reaching your warehouse or fulfillment center. We automatically detect and flag issues such as missing customer data, incorrect shipping addresses, and out-of-stock inventory. This ensures smooth operations and increased customer satisfaction. Our system also identifies overdue orders, helping you stay compliant with e-commerce shipping regulations.
Intelligent and Customizable Order Routing
Synctify streamlines your logistics through smart order routing features. Orders can be split, merged, or redirected based on channel-specific or warehouse-level rules. With customizable routing strategies, our OMS dynamically allocates orders to the best fulfillment centers based on inventory levels, shipping zones, and operational priorities—making cross channel order management smarter and faster.
Shipping Compliance
Stay compliant with e-commerce shipping regulations effortlessly. Synctify automatically determines whether each order qualifies as small parcel or LTL, based on the shipping policies of each connected sales platform. Our system then downloads the correct shipping label or auto-generates the required Bill of Lading (BOL), reducing manual errors and ensuring all shipments meet platform-specific requirements.
Automated Order Cancellation Workflow
Simplify the cancellation process with Synctify’s automated OMS features. Our system manages all cancellation requests, notifying platforms and fulfillment partners instantly. No more manual work, no more missed updates—just a faster and more reliable order management solution that keeps your operations compliant and your customers informed.
Frequently
Asked
Questions
More question? Check out our full FAQs
Order Management
Yes. Our smart order routing feature automatically assigns orders to the optimal fulfillment center based on factors like inventory levels, warehouse proximity, and platform-specific rules—ensuring timely, cost-effective shipping.
Yes. Synctify is designed for scalability. Whether you’re processing hundreds or thousands of orders daily, our cloud-based system ensures fast, reliable performance to support high-volume order workflows with ease.
Yes. If you receive B2B or offline orders, you can easily create and manage orders manually in the Synctify dashboard, ensuring all your operations—online and offline—run through one centralized system.
Yes, Synctify is built to manage orders from multiple sales channels. Whether you’re selling on Amazon, Walmart, Wayfair, Shopify, or other platforms, our multi-channel order management system lets you view, process, and fulfill orders from a unified interface—reducing manual work and operational errors.
Yes. Synctify helps you manage order exceptions and cancellations efficiently. For selected platforms that support it—such as Amazon, Wayfair—we offer automated order cancellation workflows that notify the platform and update the status automatically. This saves time and helps prevent penalties for unprocessed or late-canceled orders. Contact us to learn which platforms currently support automated cancellations.
Yes. Our OMS includes powerful order reporting and performance analytics tools. You can generate and export detailed reports to track fulfillment rates, order delays, top-performing SKUs, and more—helping you make data-driven decisions and improve operational efficiency.
Synctify strictly adheres to industry standards and data protection mechanisms. All client data are securely stored and encrypted at rest using the latest version of AES-265 encryption algorithm, in compliance with applicable U.S. Federal Cybersecurity and Data Privacy Laws, the European Union’s General Data Protection Regulation (GDPR), and the Data Protection Policies and Acceptable Use Policies implemented by the trading parties.
Yes. Synctify automates the sending of order acknowledgments (855), advance ship notices (856), and other key fulfillment documents based on the integration method:
API-integrated platforms like Wayfair, Walmart Marketplace, Amazon Seller Central, and Shopify support automatic processing of order acknowledgments and fulfillment updates through real-time API calls.
EDI-integrated platforms such as The Home Depot, Lowe’s, Menards, and Sam’s Club use structured EDI transactions (e.g., 855, 856, 810) to handle order confirmation, shipping, and invoicing. Synctify fully supports these formats to help you stay compliant with retailer requirements.
Check out more details of our all features!
EDI
Simplify data exchange with Synctify’s robust EDI integration solutions for enhanced efficiency.
Inventory Management
Effortlessly synchronize your inventory with Synctify’s automated management tools.
Product Management
Efficiently manage extensive SKUs, pricing, and listings across multiple platforms.
Insight & Analytics
Empower your business with data-driven insights to optimize operations and drive growth.